Terms of use

 1. What is this document?

1.1.These terms of use, read together with the Privacy Policy located at TravelRoots.in ("Privacy Policy"), constitutes a legal and binding contract ("Agreement") between you and Flight Raja Travels Private Limited, a company validly existing under the laws of India ("Via") providing, inter alia, the terms that govern your access to use (i) Via's website www.TravelRoots.in ("Website"), (ii) Via's mobile applications ("Mobile Applications"), (iii) Via's online travel, accommodation, and allied reservation services, and (iv) any other service that may be provided by TravelRoots from time to time (collectively referred to as the "Services"). You hereby agree and understand that this Agreement is a binding contract between TravelRoots and any person who accesses, browses, or uses the Services in any manner and accordingly you hereby agree to be bound by the terms contained in this Agreement. If you do not agree to the terms contained in this Agreement, you shall not have the right to use the Services and shall forthwith leave the Website and stop using the Mobile Applications. The terms contained in this Agreement shall be accepted without any modification. The use of the Services would constitute acceptance of the terms of this Agreement. 

1.2.You must be 18 (eighteen) years of age or older to register, or visit or use the Services in any manner. By registering, visiting or using the Services, you hereby represent and warrant to TravelRoots that you are 18 (eighteen) years of age or older, and that you have the right, authority and capacity to use the Services and agree to and abide by this Agreement. If you are using the Services on behalf of another organization or entity ("Organization"), then you are agreeing to be bound by the Agreement on behalf of that Organization and you represent and warrant that you have the authority to bind the Organization to this Agreement. In that case, "you" and "your" refers to you and the concerned Organization.

1.3.This Agreement is published in compliance of, and is governed by the provisions of Indian law, but not limited to: 

1.0.1.the Indian Contract Act, 1872;
1.0.2.the Information Technology Act, 2000;
1.0.3.the rules, regulations, guidelines and clarifications framed thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 ("SPI Rules"); and
1.0.4.Information Technology (Intermediaries Guidelines) Rules, 2011 (the "IG Rules").

1.4.TravelRoots authorizes you to view and access the content available on the Services solely for ordering, receiving, delivering and communicating only as per this Agreement. The contents of the Services, information, text, graphics, images, logos, button icons, software code, interface, design and the collection, arrangement and assembly of content on the Website, Mobile Applications or any of the other Services ("TravelRoots Content"), are the property of TravelRoots and are protected under copyright, trademark and other applicable laws. You shall not modify the TravelRoots Content or reproduce, display, publicly perform, distribute, or otherwise use the TravelRoots Content in any way for any public or commercial purpose or for personal gain. 

1.5.All rights and liabilities of the TravelRoots with respect to any Services to be provided by TravelRoots shall be restricted to the scope of this Agreement. In addition to this Agreement, you shall also ensure that you are in compliance with the terms and conditions of the third parties, whose links are contained/embedded in the Services, with whom you choose to transact with. It is hereby clarified that TravelRoots shall not be held liable for any transaction between you and any such third party. 

2. Use of Services

2.1.TravelRoots permits the viewing, copying, downloading materials available on the Website and the Mobile Applications provided that the material so obtained is used solely for personal and non-commercial purposes and such proprietary notices appearing on the material are reproduced. 

2.2.You hereby agree that you shall not at any time (i) distribute, resell, cross-sell, or permit access to the Services to any third party, (ii) permit multiple end users to access the Services using shared login credentials (i.e., a shared email address and password), (iii) use the Services other than in accordance with (a) the instructions or documentation which TravelRoots may provide from time to time, (b) applicable laws and (c) the terms contained in this Agreement.

2.3.TravelRoots may, at any time and without having to serve any prior notice to you, (i) upgrade, update, change, modify, or improve the Services or a part of the Services in a manner it may deem fit, (ii) change any promotion scheme, promotion period, grace period (by whatever name it is called) and (iii) change the contents of this Agreement or the Privacy Policy. It is your responsibility, in such cases, to review the terms of the Agreement from time to time. Such change shall be made applicable when they are posted. TravelRoots may also alter or remove any content from the Website or the Mobile Applications without notice and without liability. 

2.4.TravelRoots reserves the right, at its sole discretion, to suspend your ability to use or access the Services (or a part of the Services) at any time while TravelRoots investigates complaints or alleged violations of this Agreement, or for any other reason. Further, it shall also have the ability to prohibit or restrict you from using the Services if Via, in its opinion, feels that you are misusing the Services in any manner whatsoever. 

2.5.You agree to abide by the terms and conditions of purchase imposed by any third party supplier (such as airline companies, hotels, agents, etc.) ("Suppliers") with whom you elect to transact by using the Services, including, but not limited to, payment of all amounts when due and with the Supplier's rules and restrictions regarding availability, booking, cancelling, rescheduling and use of fares, products, or services. You understand that any violation of any such Supplier's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable product or services, in your forfeiting any monies paid for such reservation(s), and/or in TravelRoots debiting your account for any costs that it incurs as a result of such violation.

2.6.TravelRoots may, from time to time, run promotional campaign and contests that require you to send in material or information about yourself. Each such promotional campaign and contests has its own rules and regulations, which you must read and agree to before you participate in the same.

2.7.The use of Services is governed by Via's Privacy Policy TravelRoots.in. Via's Privacy Policy sets forth its practices regarding the collection, use and disclosure of personal information that it obtains about you in connection with the Services. 1. 

3. Payments

3.1.TravelRoots shall have the right to charge transaction fees based on certain completed transactions using the Services. These charges/fees may also be altered by TravelRoots without any notice. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the Services.

3.2.By booking with Via, you authorize TravelRoots and its agents to transact with your bank or other payment gateways on your behalf to obtain the necessary information required to process payment, confirm payment, resolve inquiries and billing disputes, and/or as otherwise required to manage the booking. 

3.3You hereby understand that agree that your reservation/booking is contingent upon TravelRoots receiving the applicable fees/consideration/fares in its account and unless such monies have been credited into Via's account, it shall be under no obligation to issue you with the relevant tickets, reservation confirmation, passenger name record (PNR) or such other confirmations in connection with the Services. 

3.4.In the event a booking or reservation does not get confirmed for any reason, TravelRoots is under no obligation to make another booking to compensate or replace the earlier booking. All subsequent bookings shall be treated as new transaction without any reference to the earlier transaction. All refunds shall take place as per the normal banking payment cycle. 

3.5. Payment shall be made through the payment gateways authorized by Via. You must adhere to the terms and conditions that are prescribed by payment gateways through which you choose to transact. TravelRoots shall not be responsible for any damages incurred by you while transacting through these payment gateways.

3.6.In order to process the online payments, TravelRoots may require details of your bank account, credit card number etc. Please check the Privacy Policy.located at <<>>.on how TravelRoots uses such confidential information provided by you. 

4. User Covenants.

4.1.As mandated by Regulation 3(2) of the IG Rules, TravelRoots hereby informs you that you are not permitted to host, display, upload, modify, publish, transmit, update or share any information that:

belongs to another person and to which you do not have any right; 
is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever; 
harms minors in any way; 
infringes any patent, trademark, copyright or other proprietary rights; 
violates any law for the time being in force; 
deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature; 
impersonates or defames another person; 
contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; and 
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting to any other nation. 
4.2. You are also prohibited from:


violating or attempting to violate the integrity or security of the Website, the Mobile Application or any TravelRoots Content; 
transmitting any information on or through the Website and Mobile Applications that is disruptive or competitive to the provision of Services by Via; 
intentionally submitting on the Website or Mobile Applications any incomplete, false or inaccurate information; 
making any unsolicited communications to other users of the Services; 
using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Website; 
attempting to decipher, decompile, disassemble or reverse engineer any part of the Website; 
copying or duplicating in any manner any of the TravelRoots Content or other information available from the Website; and 
framing or hotlinking or deep linking any TravelRoots Content. 
4.3.Via, upon obtaining knowledge by itself or having been brought to actual knowledge by an affected person in writing or through email about any such information as mentioned in clause 4.2 above, shall be entitled to disable such information that is in contravention of clause 4.2, TravelRoots shall be entitled to preserve such information and associated records for production to governmental authorities for investigation purposes. 

4.4.TravelRoots may disclose or transfer information provided by you to its affiliates in other countries, and you hereby consent to such transfer. The SPI Rules only permit TravelRoots to transfer sensitive personal data or information under the SPI Rules including any information, to any other body corporate or a person in India, or located in any other country, that ensures the same level of data protection that is adhered to by TravelRoots as provided for under the SPI Rules, only if such transfer is necessary for the performance of the lawful contract between TravelRoots or any person on its behalf and the user or where you have consented to data transfer. 

5. Third party information.

5.1.The Website may provide information regarding third party website(s), affiliates or business partners and/or contain links to their websites. Such information and links are provided solely for the purpose of your reference. TravelRoots is not endorsing the material on the Website, is not responsible for such errors and representation nor is it associated with it and you shall access these websites at your own risk. Further, it is up to you to take precautions to ensure that whatever links you select or software you download, whether from the Website, Mobile Applications, or other Services, is free of such items such as, but not limited to, viruses, worms, trojan horses, defects and other items of a destructive nature. 

6. Visa Obligations.

6.1.Your travel to foreign countries may be subject to the visa and other immigration related requirements as maybe prescribed by appropriate authorities from time to time. You hereby understand and agree that you shall have to procure the applicable visa and comply with all applicable immigration requirements by yourself and TravelRoots shall not be under any obligation to inform you or assist you with obtaining the appropriate visa (including transit-visas, on-entry visas, etc.) or with the concerned immigration requirements. Further, TravelRoots shall not be responsible for any issues, including inability to travel, arising due to your failure to obtain the appropriate visa or clear any immigration obligations that you may have. 

7. Intellectual property rights.

7.1.All the intellectual property used on the Website by Via, service providers or any third party shall remain the property of Via, service provider or any other third party as the case may be. Except as provided in the Agreement, the materials may not be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted or transmitted in any form or by any means, including but not limited to, electronic, mechanical, photocopying, recording or other means, without the prior express written permission of Via. 

8. Unlawful or Prohibited Use.

8.1.You warrant to TravelRoots that you will comply with all applicable laws, statutes, ordinances and regulations regarding the use of Via's Services and any other related activities. You further warrant that you will not use this Website in any way prohibited by terms contained in this Agreement or under applicable law.


9. Liability

9.1.You hereby acknowledge and agree that TravelRoots provides intermediary services and is not, and shall not be deemed to be a Supplier, and therefore may not be held responsible in any way for any lack or deficiency of services provided by any Suppliers you choose to engage or hire or appoint TravelRoots the Services. Therefore, TravelRoots is not liable for any errors, omissions, representations, warranties, breaches or negligence of any of the Suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. 

9.2.TravelRoots does not provide or make any representation, warranty or guaranty, express or implied about the Website or the Services.

9.3.TravelRoots shall have no liability in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and shall have no responsibility for any additional expenses incurred by you in connection with the same. 

9.4.You hereby understand and acknowledge that the fares provided by TravelRoots on the Website or Mobile Applications are subject to change at the respective Supplier's discretion and TravelRoots shall not be responsible for any increase/change in the fares/fees provided by a particular Supplier (and as displayed by TravelRoots on the Website or Mobile Applications). 

9.5.TravelRoots shall not be liable for any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the inability to use or performance of the Website, Mobile Applications or any other Service. This shall extend to the loss suffered by you due to delay or inability to use or access the Website or the Mobile Applications.

9.6.TravelRoots shall not be responsible or liable to you in any manner for any losses, damage, injuries or expenses incurred by you as a result of any disclosures made by Via, where you have consented to the making of such disclosures. If you have revoked such consent under the terms of the Privacy Policy, then TravelRoots shall not be responsible or liable in any manner to you for any losses, damage, injuries or expenses incurred as a result of any disclosures made by TravelRoots prior to its actual receipt of such revocation.

9.7.TravelRoots shall not be responsible to provide any updates on schedules, availability, cancellations, and modifications to the services provided by the Suppliers. 

9.8.The maximum liability of Via, in respect of any Services provided, shall be limited up to a maximum of INR 1,000 (Indian Rupees Thousand only). 

10. Indemnity

10.1.You hereby agree to indemnify and hold harmless Via, its affiliates, officers, directors, employees, consultants, licensors, agents, and representatives from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from (i) your access to or use of Services, (ii) violation of the Agreement, (iii) infringement, or infringement by any other user of your account with Via, and (iv) infringement of any intellectual property or other right of any person or entity. TravelRoots will notify you promptly of any such claim, loss, liability, or demand, and in addition to your foregoing obligations, you agree to provide us with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost. 

11. Severability

11.1.If any provision of this Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this Agreement shall continue to be in full force and effect. 

12. Term and Termination

12.1.This Agreement will remain in full force and effect while you use any Service in any form or capacity.

12.2.In the event TravelRoots discovers or has reasons to believe at any time during or after receiving a request for Services from you that the request for Services is either unauthorized or there has been misrepresentation of facts, TravelRoots shall have the right to take any steps against you, including cancellation of the bookings, forfeiture of payment etc. without providing you with prior intimation. TravelRoots shall not be responsible for any damages causes as such a consequence.

12.3.TravelRoots reserves the right to terminate its Services provided to you in the event of breach of any terms contained in this Agreement, misrepresentation of information, any unlawful activity or is unable to verify or authenticate any information the user submits to Via.

12.4.Clauses under the headings Covenants, Liability, Indemnity, Intellectual Property, Dispute Resolution, and Notices shall continue and survive the termination of this Agreement.


13. Dispute Resolution and Governing Law

13.2.This Agreement and any contractual obligation between TravelRoots and you will be governed by the laws of India, subject to the exclusive jurisdiction of courts at Bengaluru, Karnataka. 

13.2. All disputes will be subject to arbitration at Bangalore in English by a single arbitrator appointed by TravelRoots under the Arbitration and Conciliation Act, 1996. 

14. Headings

14.1.The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of this Agreement, the terms of services or the right to use the Website by the User contained herein or any other section or pages of the Website in any manner whatsoever.

15. Notices

14.2. All notices and communications shall be in writing, in English and shall deemed given if delivered personally or by commercial messenger or courier service, or mailed by registered or certified mail (return receipt requested) or sent TravelRoots email/ facsimile, with due acknowledgment of complete transmission to the following address:
            Travel Roots, Dharamshala, Kangara, Hiamchal Pradesh, India.